Process improvement starts with identifying all the processes within the organization and often results in what is known as a Process Map (click for example). This provides a graphical representation of the way the work flows from person to person and department to department. When you map a very fragmented process, it's easy to quickly find areas that should be changed or eliminated. Some key points are listed below:
What is a Process Map?
A pictorial representation of the sequence of actions that comprise a process.
It provides an opportunity to learn about work that is being performed.
American organizational theorist Dr. Myron Tribus said, “You don’t learn to Process Map, You Process Map to learn.”
Most processes today are undocumented.
Why do we create Process Maps?
To document processes and provide a reference to discuss how things get done.